Refund Policy

Last updated: 19/11/2025

Your satisfaction matters to us.
Because many items are handmade, one-of-a-kind, or personalised, some restrictions apply.
 

1. Return Eligibility

You may return an item within 14 days of delivery if it is:

• unused

• in its original condition

• in its original packaging

You must notify us within 14 days of receiving the item.
 

2. Items That Cannot Be Returned

• Custom or personalised products

• Digital downloads

• Items made to order

• Earrings (for hygiene reasons)

• Sale items (unless faulty)

• Bath salts or consumable items
   

3. Faulty or Damaged Items

If your item arrives damaged or faulty, contact us within 48 hours with:

• your order number

• photos of the damage

We will offer:

• a replacement (where possible), or

• a full refund.
   

4. Refunds

Refunds are issued once the returned item is received and inspected.

Refund method:
to the original payment method only

Shipping costs are non-refundable unless the item arrived damaged or incorrect.
 

5. Return Shipping

Customers are responsible for the cost of return shipping, unless the item is faulty.

We recommend using tracked postage; we cannot refund items lost in return transit.
 

6. Exchanges

We do not offer direct exchanges.
If you want a different item, return the original (if eligible) and place a new order.
 

7. Cancellations

Orders can be cancelled within 2 hours of placing the order.
After this window, work may have already begun on your handmade item.
 

8. Contact

For any return, refund, or order issue:
📧 fablesandcharms@gmail.com