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Terms & Conditions

Last updated: 19/11/2025

Welcome to Fables & Charms.
By accessing or using this website, you agree to the following Terms & Conditions.
If you do not agree, please do not use our site.
 

1. About Us

Fables & Charms
Based in Cambridgeshire, UK
Email: fablesandcharms@gmail.com

This website is operated through Wix.
 

2. Use of the Website

You agree to:

  • Use the site only for lawful purposes

  • Not interfere with the website’s security or functionality

  • Not attempt to gain unauthorised access to data or systems

We may suspend or terminate access if misuse occurs.
 

3. Products & Descriptions

We make every effort to ensure product images, colours, and descriptions are accurate.
Because items are handmade and often one-of-a-kind:

  • Sizes, colours, or materials may vary slightly

  • Stock is limited and may sell out quickly

We reserve the right to update product descriptions at any time.
 

4. Pricing & Payment

All prices are shown in GBP (£).
We reserve the right to change prices at any time.

We accept payments through:

  • Wix Payments

  • PayPal

  • Stripe (where enabled)

Your payment information is handled securely by third-party processors.
 

5. Order Processing

Once your order is placed, you will receive an email confirmation.
Orders are processed within 2–5 working days unless otherwise stated.

If we are unable to fulfil your order, we will contact you to offer:

  • an alternative product,

  • a later shipping date, or

  • a full refund.
     

6. Shipping

Full details are set out in the Shipping Policy.
You are responsible for ensuring your address is entered correctly at checkout.
 

7. Returns & Refunds

See the Returns & Refunds Policy for full details.
 

8. Intellectual Property

All content on this website — including images, text, logos, and designs — is the property of Fables & Charms.
You may not reproduce, copy, or distribute any content without written permission.
 

9. Limitation of Liability

We are not liable for:

  • loss arising from incorrect use of products

  • delays or issues caused by third-party couriers

  • technical issues beyond our control

Your statutory rights as a consumer (under the UK Consumer Rights Act 2015) remain unaffected.
 

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be handled under UK jurisdiction.

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