Shipping Policy
Last updated: 19/11/2025
We aim to ship your order with care, efficiency, and reliable delivery.
1. Processing Times
All orders are handmade and processed in the order they are received.
Processing time:
2–5 working days
(Weekends and holidays not included)
During busy periods (e.g., holidays, market season) processing may take up to 7 working days.
2. UK Shipping
We use Royal Mail unless otherwise stated.
Typical delivery times:
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2nd Class: 2–4 working days
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1st Class: 1–2 working days
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Tracked Services: 1–2 working days
Delivery times are estimates provided by Royal Mail and not guaranteed.
3. International Shipping
International orders may take:
7–21 working days, depending on destination and customs delays.
Buyers are responsible for:
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Import taxes
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Customs duties
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Any additional fees charged by their country
4. Delivery Issues
Fables & Charms is not responsible for:
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Delays caused by courier services
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Incorrect addresses provided by the customer
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Unclaimed packages
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Customs delays
If your parcel is delayed, lost, or damaged, contact us and we will assist where possible.
5. Packaging
We use recyclable or eco-conscious packaging whenever possible, and pack all items with care to ensure safe delivery.