top of page

Privacy Policy

Last updated: 19/11/2025

​

Fables & Charms (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us online.

By using this website, you agree to the terms of this Privacy Policy.
 

1. Information We Collect

1.1 Information You Provide Directly
When you:

  • place an order

  • create an account

  • contact us

  • sign up for newsletters

  • participate in promotions or giveaways
     

You may provide information such as:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number (optional)

  • Payment information (processed securely by third parties)

  • Any messages or additional information you choose to share
     

1.2 Information Collected Automatically

When you browse the website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Cookies and tracking data

This helps us improve website performance and user experience.
 

1.3 Payment Information

We do not store or access your full payment card details.
Payments are processed securely by third-party providers such as Wix Payments, PayPal, or Stripe.
 

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Deliver products and updates

  • Communicate with you about orders, questions, or support

  • Send newsletters or marketing emails (only if you consent)

  • Improve website functionality and user experience

  • Detect and prevent fraud

  • Comply with legal obligations
     

3. Sharing Your Information

We may share your information with trusted third parties, including:

  • Payment processors

  • Delivery and courier services

  • Email marketing platforms

  • Website hosting and analytics providers

We never sell your personal information.
 

4. Cookies & Tracking Technologies

We use cookies to:

  • Keep the website functioning properly

  • Enable secure checkout

  • Understand website performance

  • Improve your browsing experience

You can adjust cookie settings in your browser at any time.
 

5. Data Storage & Security

We take reasonable technical and organisational measures to protect your information from:

  • Loss

  • Unauthorised access

  • Misuse

  • Modification

However, no method of online transmission is 100% secure.
 

6. Your Rights (UK & EU GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (“the right to be forgotten”)

  • Object to or restrict processing

  • Withdraw consent for marketing at any time

  • Request a copy of your data (data portability)

To exercise any of these rights, contact us at: fablesandcharms@gmail.com
 

7. Email Marketing & Communication

If you sign up for emails:

  • We will send newsletters, product updates, or promotions.

  • You can unsubscribe at any time using the link in the email footer.

We do not add you to marketing lists without your consent.
 

8. Children’s Privacy

This website is not intended for children under 13.
We do not knowingly collect personal information from children.
 

9. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes take effect immediately when posted.
 

10. Contact Us

If you have questions, concerns, or data requests, contact:

Fables & Charms
Email: fablesandcharms@gmail.com
Location: Cambridgeshire, UK

bottom of page